get in touch
Check FAQ below to see if your question has already been answered.
Have a general enquiry about our products? Need more information regarding our wholesale options? Or want to give us a compliment?
Get in touch with us here. We typically respond within an hour during our active business hours, but please allow up to 24 hours for a response.
Holly & Co AU
GMT + 10:00
Active Business Hours
Mon - Fri: 9:00am - 5:00pm
Has my order been shipped?
You will receive a shipping confirmation email once your order has been shipped. Our current processing time is up to 10 business days. Please allow enough time for us to make your products before getting in touch. Your order will always be made within the processing time. If for some reason we are unable to complete your order within this time-frame we will email you.
i paid for express shipping, why haven't you shipped my order yet?
The express shipping option does not include expedited processing. You must still wait for us to create your order according to our current processing time. Once your order has been made it will then be shipped via express and you will then receive within 1-3 business days. We do offer expedited processing at checkout.
why hasn't my tracking updated?
Most packages will only have the tracking updated once they reach the main sorting facility in your state or territory. Occasionally a package won't be scanned until the day of delivery. As frustrating as this may be, it is out of our hands. We have no further information on the whereabouts of your package than what the tracking indicates. Please be patient as your tracking updates.
do you offer wholesale?
Yes we do! Please get in touch so we can send you through more information.
(Minimum order quantities apply.)
(Physical stores only.)
My dog weighs this much, what size should i purchase?
We are more than happy to help you choose the appropriate size for your dog (or cat). However we do require actual measurements of your furry friend to give you the most accurate recommendation possible. Not all dogs of the same breed are the same size, nor is weight indicative of actual measurements.
can my dog be an instagram model for you?
No. We will not respond to messages asking to be a model/ ambassador or requesting free products. Our Instagram models have been chosen due to their ongoing support for our brand. We do however appreciate your eagerness.