Processing

We offer both made-to-order and ready-made products. Made-to-order items have a processing time of 2 weeks, while ready-made products are ready to ship within 24-48 hours. If your order includes a mixture of both types of products it will follow the 2 week processing time. You will receive a shipping confirmation email once your order has shipped.

We understand that sometimes you just cannot wait to receive your accessories. If you require your accessories quickly then please get in touch and we will see what we can do.

Shipping Information

We offer free worldwide shipping on orders over $200AUD.

All shipments are made with Australia Post and include tracking for peace of mind. Delivery times will vary depending on your specific location, you can find a more accurate estimate via the Aus Post website.

It is important to note that we cannot control any customs or import duties applied to your package. These fees depend on the country you reside in, it is a good idea to contact your local customs office before placing an order so you do not receive any unexpected charges. Customs duties and fees are your responsibility, we will not reimburse you. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods.

Returns

Due to the custom nature of our accessories we cannot accept returns or exchanges. It is important to ensure you accurately read each product description, measure your furry friend and check our sizing guide. If you are ever unsure on sizing selections please do not hesitate to get in touch.

In the unlikely event that your accessories arrive damaged or faulty, we will provide a replacement or refund. Each item is inspected scrupulously before packing to ensure your accessories are in perfect condition every time you order. If your accessories have arrived damaged you must contact us within 5 days upon receiving the goods. You can do so via our contact page.

Payment

We accept payment via Visa, MasterCard, Amex, PayPal, After Pay, Laybuy, Apple Pay and Google Pay. We also accept gift cards, just make sure you have your gift card code ready at checkout. Only 1 discount code may be applied per transaction.

Please note that although you may browse our website displaying currencies other than AUD, all orders will be finalised and paid in Australian dollars. Your order confirmation and tax invoice will be displayed in AUD. All prices are listed as GST inclusive as required by ACCC law. No additional taxes will be charged at checkout.