Our most commonly asked questions bundled right here for you convenience.
Items from our Bespoke and Wedding Collections have a processing time of 3 weeks, while products from our Nomad and Dog Momager® Collection are ready to ship within 1-3 days. If your order includes a mixture of collections it will follow the 3 week processing time. Each individual product listing will provide you with an estimated shipping date for that specific product.
If you intend to purchase a combination of ready-made and made-to-order items we recommend that you place 2 separate orders. This way you won't have to wait 3 weeks for all items, only those that we make in-house.
Of course you can! If you would like to add more items to an existing order please get in touch. Your order may incur extra processing time, although we can usually slot this into our current time frame because we're awesome like that.
Made-to-order items ship in 3 weeks, ready-made products ship within 3 business days.
Generally AUS orders are received next day but can take up to 3 business days in some cases. International orders take between 6-28 business days to arrive and may be further delayed due to customs processing. If at any time you are worried about the whereabouts of your order just shoot us a message and we'll look into it for you.
The h+c studio is super secret so unfortunately you can't pick up your items. And although Tassie seems like a tiny place, it really isn't! As of right now our Girl Friday only delivers to the post office. But never mind, the posties are super fast on our amazing island.
You betcha! We are proud to say that we ship worldwide.
A tracking number is provided with all orders (even standard international) so you can monitor the jounrey of your new threads from our door to yours. Your tracking number can be found in your shipping confirmation email.
Absolutely! We charge a flat rate $10 express shipping fee for all Australian orders. International customers have the choice of express shipping at checkout too. But remember this only speeds up the shipping time, not the processing time. We're still only a two-person team over here at the h+c studio.
All orders over $200AUD will receive FREE shipping!
Free worldwide shipping on all orders over $200AUD. We do not accept returns.
We do not accept returns for our Bespoke and Wedding Collections.
Under ACCC law we are not obligated to accept returns for change of mind purchases, incorrect sizing or misreading of product descriptions. Due to the custom nature of these accessories, we will only provide a refund or replacement where your item arrives faulty or damaged. If this has occurred you must get in touch within 5 business days of receiving the goods.
We will gladly accept returns for our Nomad and Momager Apparel Collections.
These products may be returned at the cost of the buyer. A store credit will be issued once the goods have been received. If you'd like to make a return, fill out our contact form with your order #, item(s) to be returned + reason for return.
For our Bespoke and Wedding Collections we cannot accept returns or exchanges for incorrect sizing, measure twice order once!
But we will gladly accept exchanges for products from our Nomad and Momager Apparel Collections. Fill out our contact form with all the details and we'll organise the exchange for you. (Shipping costs are the responsibility of the buyer).
Crafted with industrial stitching + hardware specifically designed for pets.
Metal hardware will scratch and tarnish over time. To limit the amount of scratching and prevent large blemishes we recommend avoiding large tags being worn with the collar. Only hand wash your products and if you must machine wash, place your accessory into a garment bag. Avoid water contact, especially salt water as this will corode your pretty hardware.
Absolutely! Our products are just as strong as any regular pet store product. All of our accessories are crafted with an industrial sewing machine to ensure maximum durability. Our leash snap hooks have a breaking load of up to 200kg. We do recommend strong dogs and regular walkers to wear a harness rather than a collar for maximum safety.
If you see a knock-off version of our products, website content or violation of our Intellectual Property rights, then you can anonymously report them to our legal team at firstname.lastname@example.org
All reports are confidential and any reported infringement will be pursued vigorously. You're doing us a BIG favour!
Heck yeah it is! Dog Momager® is a registered trademark of Holly & Co AU. It is completely, 100% exclusive to us. If you see it being used anywhere else be sure to let us know.
The downfall to buying new threads.
Nope, that would be a bit sneaky now wouldn't it? (and also illegal) All of our prices are inclusive of GST, so the prices listed are exactly what you'll pay. Only shipping costs are added at checkout.
We accept payments via Visa, MasterCard, American Express, PayPal, Afterpay, Laybuy, Apple Pay and Google Pay. We also accept gift cards.
Customs fees depend on the country you reside in. It is a good idea to contact your local customs office before placing an order so you don't receive any unexpected charges. These fees are your responsibility, we will not reimburse you. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods.
Not so important questions but we also get asked these a lot.
If you're interested in becoming an ambassador then check out this page. Keep in mind that our fam is quite big and so new ambassador opportunities don't come too often. Make sure to follow us on IG for any other chances to join the h+c team.
We'll be offering wholesale services very soon. Stay tuned!
We post all our secrets to our IG account. This is the best place to keep up with new product launches, behind the scenes, giveaways and all that good stuff. But if you want to be the first to know when we've got something up our sleeve, then sign up to our newsletter. You may even get a cheeky discount from time to time that we won't post anywhere else. And we promise not to spam you.
As much as we'd love to give away our trade secrets the reality is we have spent many hours liaising with suppliers from across the globe and doing hardcore research to make our brand what it is today. Mum's the word!