We offer both made-to-order and ready-made products. Made-to-order items have a processing time of 2 weeks, while ready-made products are ready to ship within 24-48 hours. If your order includes a mixture of both types of products it will follow the 2 week processing time. You will receive a shipping confirmation email once your order has shipped.
A tracking number is provided with all orders so you can monitor your new threads from our door to yours. Your tracking number can be found in your shipping confirmation email.
We accept cancellations up to 24 hours after your order has been placed. Please message us and we will get back to you.
If you would like to add more items to an existing order please get in touch. Your order may incur extra processing time, although we can usually slot this into our current time frame.
We are unable to add discount codes to existing orders. You will have to use your code the next time you place an order.
Our collars are almost always in stock unless specifically labelled as "sold out." You must change the width selection first before changing the size selection. Our smaller widths are only available in smaller sizes and larger widths in larger sizes. If you select a small width but large size then the product will display as "unavailable."
Product & Care
Care instructions for individual products can be found on their relevant product pages. Alternatively you can read on how to care for your accessories here.
Over time our leather will develop a patina. This provides character and personality to your accessory. The oil from your furry friend's skin will also soften the leather with wear. To increase the longevity of your leather accessory we recommend avoiding water immersion. Clean with a damp cloth and dry immediately. You may treat your accessory with a leather conditioner (this may affect the colour).
Contrary to popular belief, genuine leather is very eco-friendly. Not only will it take years to reach landfills but it won't sit there for long as it is 100% natural and completely biodegradable. "Vegan leather" (PVC) is made from petroleum and is not biodegradable.
Our leather is vegetable-tanned, meaning that only natural ingredients are used to treat the leather. 'Pony Hair' leather is the term used for hair-on-leather, which is cut short to resemble the hair of a horse. No ponies are involved in the making of this leather.
Our Italian Velvet has the same composition as upholstery velvet. This makes it extremely easy to clean with most dirty marks and stains being removed with only water. If you have a dog that loves getting dirty, you will be surprsied at how suitable our velvet range is for you.
Metal hardware will scratch over time. To limit the amount of scratching and prevent large blemishes we recommend avoiding large tags being worn with the collar. Only hand wash your products and if you must machine wash, place your accessory into a garment bag.
We do not accept custom order requests. However if you would like a minor alteration to an existing design or a slight sizing adjustment, we may be able to accommodate this for you. Send us a message through our contact page.
We recommend the 20mm hardware width for most furry friends. Larger dogs should choose either 25mm or 30mm as these have a breaking load of up to 200kg. The 15mm hardware width should only be selected for VERY small dogs or cats. Due to the delicate nature of this buckle size we do not recommend this for regular walkers or those venturing into public places. Please choose a wider width or harness for these situations.
If you still need help choosing your hardware width then please get in touch.
Absolutely! Our products are just as strong as any regular pet store product. All of our accessories are crafted with an industrial sewing machine to ensure maximum durability. Our leash snap hooks have a breaking load of up to 200kg. We do recommend strong dogs and regular walkers to wear a harness rather than a collar.
Delivery & Returns
Yes, we ship worldwide!
Shipping costs are based on location. You can check the shipping costs at checkout by entering your country and zip code. Please note that all orders are tracked. Although this means we cannot offer discounted shipping rates, we can promise that you will receive your parcel quicker than ususal and you may track the entire journey of your package.
All orders are eligible for free shipping over $200 AUD (after discounts).
Shipping time varies between locations. Australian orders usually take 1-3 days to arrive. Standard international shipping can take between 5-28 business days to arrive, while express parcels will normally arrive within 5 business days.
Please allow for additional shipping time due to potential customs delays. If at any time your tracking indicates an "attempted delivery" please check with your local post office to ensure the parcel has not been left there without notifying you.
Please note we are located in Tasmania, Australia. This means there can be an extra day or two for international processing while our packages are shipped to the mainland for inital sorting.
Due to the custom nature of our accessories we cannot accept returns or exchanges. This includes both change of mind purchases and incorrect sizing. For this reason please ensure you accurately measure your furry friend. Measure twice, purchase once!
In the event that your accessories arrive faulty or damaged we will provide a replacement or refund. If this has occurred you must get in touch within 5 business days of receiving the goods.
Customs fees depend on the country you reside in. It is a good idea to contact your local customs office before placing an order so you do not receive any unexpected charges. These fees are your responsibility, we will not reimburse you. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods.
Under no circumstances will we provide a refund or replacement for items damaged by your dog (or cat). It is your responsibility to monitor your furry friend while they are wearing our accessories. If your dog is prone to chewing do not leave them unattended with their accessories.
Due to the custom nature of our accessories we cannot accept returns for incorrect sizing. Measure twice, order once! If you need help with sizing then feel free to get in touch.
We accept payments via Visa, MasterCard, American Express, PayPal, After Pay, Laybuy, Apple Pay and Google Pay. We also accept gift cards.
All prices are listed as AUD. You can change the currency through the top navigation menu. Once proceeding to checkout you can still pay with your own currency in most circumstances.
All of our prices are inclusive of GST (Goods and Services Tax), you will not be charged any additional taxes at checkout.