Processing

We offer a variety of products that are both crafted in-house by ourselves and by skilled artisans from across the globe. This means our processing times vary across our store. Ready-made items are shipped within 1-3 business days while our made-to-order items will be shipped within 20 business days. Each product listing will provide an estimate for processing and shipping times. Please remember this is just an estimate and actual times may vary. Follow our Instagram as we regularly update our followers on orders going out the door.

Shipping Info

We offer free worldwide shipping on all orders over $200AUD.

All deliveries are made through the Australia Post network and include a tracking number for peace of mind. Australian customers receive express shipping on all orders and can expect their parcels to arrive within 1-3 days after receiving their shipping confirmation email. International delivery times will vary depending on your specific location, you can find a more accurate estimate via the Aus Post website.

It is important to note that we cannot control any customs or import duties applied to your package. These fees depend on the country you reside in, we recommend that you contact your local customs office prior to placing your order as not to receive any unexpected charges. Customs fees are the buyers responsibility, we will not compensate you. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods.

You betcha! We charge a flat rate $10 express shipping fee for all Australian orders. International customers have the choice of express shipping at checkout too.

All orders are dispatched from our tiny island of Tasmania, Australia.

Absolutely! All orders come with a tracking number so you can track the entire journey of your new threads. Check your shipping confirmation email or online account for your tracking number and link.

Returns & Exchanges

We have different returns policies for our various collections, please ensure you are aware of the type of product you are purchasing to avoid disappointment in the event of a return.

CollectionEligible for Return?
BespokeNo
NomadYes
WeddingNo
Dog Momager® ApparelYes

Our Bespoke and Wedding Collections include products made in-house by us. These accessories are fully customisable, for this reason we do not accept returns or exchanges unless your product arrives faulty. This includes, but is not limited to, change of mind purchases, incorrect sizing and misreading of product descriptions and details. It is important to ensure you accurately measure your furry friend and check against our sizing guides. If you are ever unsure of sizing or product details then please do not hesitate to get in touch.

We will gladly accept returns for products from our Nomad Collection or Momager Apparel line. However we will only provide you with a store credit, not a refund. These items must be returned in their original, unworn condition with tags attached. (If for some reason you have removed the tags then don't sweat it! Just place with the items for return).

To make a return please email us at returns@hollyandcoau.com including the following info:
your order number, the item(s) to be returned, and reason for return.
All returned items will be inspected and a store credit will be issued upon our confirmation. Original shipping costs are non-refundable and return shipping costs are the responsibility of the buyer.

In the unlikely event that your accessories arrive damaged or faulty, we will happily provide a replacement, repair or refund. Each item is inspected scrupulously before packing to ensure your accessories are in perfect condition every time you order. If your order has arrived damaged you must keep all packaging and contact us within 3 days upon receiving the goods.