frequently asked questions

Questions asked by you, answered by us.

How do I cancel my order?
Can I add to an existing order?
Can I return my items?
Has my order been shipped?
I paid for express shipping, why haven't you shipped my order yet?
Why hasn't my tracking updated?
Do you ship internationally?
Do you have a sizing guide?
Do you recommend the 15mm collar width for my dog?
Do you charge GST?
What are the care instructions for my items?
My dog has damaged my product, can I have a refund?
Do you take custom order requests?
Do you offer engraving services?
Do you offer wholesale?
Are you looking for Instagram models?