With the exception of our bespoke items (velvet, bows and bandanas) everything is ready to be shipped within 2 business days. Our bespoke accessories have a processing time of 3 weeks. We understand this is a suuuuuuper long time to wait but we can assure you that once you receive your new threads you'll understand why.
If you intend to purchase a combination of ready-made and made-to-order items we recommend that you place 2 separate orders. This way you won't have to wait 3 weeks for all items, only those that we make in-house. Plus shipping is only $12 (or free over $100) so might as well.
Of course you can! If you would like to add more items to an existing order please get in touch. Your order may incur extra processing time, although we can usually slot this into our current time frame because we're awesome like that. ✌🏼
Generally AUS orders are received next day but can take up to 3 business days in some cases. International orders take between 6-28 business days to arrive and may be further delayed due to customs processing. If at any time you are worried about the whereabouts of your order just shoot us a message and we'll look into it for you.
The H&C studio is super secret so unfortunately you can't pick up your items. And although Tassie seems like a tiny place, it really isn't! As of right now our Girl Friday only delivers to the post office. But never mind, the posties are super fast on our amazing island. 🚚
You betcha! We are proud to say that we ship worldwide. 🌏
A tracking number is provided with all orders (even standard international) so you can monitor the journey of your new threads from our door to yours. 🚚 Your tracking number can be found in your shipping confirmation email. 💌
Absolutely! We charge a flat rate $12 express shipping fee for all Australian orders. International customers have the choice of express shipping at checkout too. But remember this only speeds up the shipping time, not the processing time. We're still only a two-person team 👯♀️ over here at the H&C studio.
All orders over $100AUD will receive FREE shipping!
Some of our products are eligible for return while some aren't. Ensure you check the product info tabs on each of our accessories before purchasing to avoid disappointment.
We do not accept returns for our bespoke items.
Under ACCC law we are not obligated to accept returns for change of mind purchases, incorrect sizing or misreading of product details. Due to the custom nature of these accessories, we will only provide a refund or replacement where your item arrives faulty or damaged. If this has occurred you must get in touch within 5 business days of receiving the goods.
We will gladly accept returns for all other products.
These products may be returned at the cost of the buyer. A store credit will be issued once the goods have been received. If you'd like to make a return, check out our returns page for all the info and fill out the return form.
For our bespoke products we cannot accept returns or exchanges for incorrect sizing, measure twice order once!
But we will gladly accept exchanges for products from our other products. Fill out the form on our returns page and we'll organise the exchange for you. (Shipping costs are our responsibility).
Absolutely we do! 👏🏼 These harnesses are made on request only. Use our contact form to get in touch, providing us with your pooch's measurements and desired fabric + hardware choice.
Metal hardware will scratch and tarnish over time. To limit the amount of scratching and prevent large blemishes we recommend avoiding large tags being worn with the collar. Only hand wash your products and if you must machine wash, place your accessory into a garment bag. Avoid water contact, especially salt water as this will corrode your pretty hardware.
Absolutely! Our products are just as strong as any regular pet store product. All of our accessories are crafted with an industrial sewing machine to ensure maximum durability. 💪🏼 Our leash snap hooks have a breaking load of up to 200kg. We do recommend strong dogs and regular walkers to wear a harness rather than a collar for maximum safety.
If you see a knock-off version of our products, website content or violation of our Intellectual Property rights, then you can anonymously report them to our legal team at legal@hollyandcoau.com
All reports are confidential and any reported infringement will be pursued vigorously. And don't worry... we will hire Liam Neeson to look for them, find them and kill them. 👀
Heck yeah it is! Dog Momager® is a registered trademark of Holly & Co AU Pty Ltd. 🐶 It is completely, 100% exclusive to us. If you see it being used anywhere else be sure to let us know.
Nope, that would be a bit sneaky now wouldn't it? (and also illegal) All of our prices are inclusive of GST, so the prices listed are exactly what you'll pay. Only shipping costs are added at checkout.
We are happy to say that we offer both Afterpay and Laybuy so you can buy now and pay later. 🤑 Take a look here for more info.
We accept payments via Visa, MasterCard, American Express, PayPal, Afterpay, Laybuy, Apple Pay and Google Pay. We also accept gift cards.
Customs fees depend on the country you reside in. It is a good idea to contact your local customs office before placing an order so you don't receive any unexpected charges. These fees are your responsibility, we will not reimburse you. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods.
If you're interested in becoming an ambassador then check out this page. Keep in mind that our crew is quite big and so new ambassador opportunities don't come too often. Make sure to follow us on IG for any other chances to join the H&C team.
We certainly do! Check out this page.
Yes we do! If you're a registered breeder and thinking of buying some bows for your pups then get in touch so we can give you $$ off. We can also make XS bows for you. 🎀
We post all our secrets to our IG account. 🤫 This is the best place to keep up with new product launches, behind the scenes, giveaways and all that good stuff. But if you want to be the first to know when we've got something up our sleeve, then sign up to our newsletter. You may even get a cheeky discount from time to time that we won't post anywhere else. And we promise not to spam you.
We also have an FB page and TikTok (😬) if that's more your style.
As much as we'd love to give away our trade secrets the reality is we have spent many hours liaising with suppliers from across the globe and doing hardcore research to make our brand what it is today. Mum's the word! 👵🏼
