frequently asked questions
Questions asked by you, answered by us.
If you would like to cancel your order send us a message via our contact page, quoting your order number and selecting the cancellation option as the subject. We cannot promise your order will be cancelled, however we endeavour to respond as quickly as possible.
If you would like to add more items to an existing order please send us an email, quoting your order number, and listing what item(s) you'd like us to add.
No. We do not accept returns for change of mind purchases or incorrect sizing. We will however provide a replacement or exchange for goods that are faulty upon arrival. In the unlikely event that this should happen, send us a message via our contact page, selecting the return option as the subject, and we will be in touch.
You will receive a shipping confirmation email once your order has been shipped. Out current processing time is up to 10 business days. Please allow enough time for us to make your products before getting in touch. Your order will always be made within the processing time. If for some reason we are unable to complete your order within this time-frame we will email you.
The express shipping option does not include expedited processing. You must still wait for us to create your order according to our current processing time. Once your order has been made it will then be shipped via express and you will then receive within 1-3 business days. We do offer expedited processing at checkout.
Most packages will only have the tracking updated once they reach the main sorting facility in your state or territory. Occasionally a package won't be scanned until the day of delivery. As frustrating as this may be, it is out of our hands. We have no further information on the whereabouts of your package than what the tracking indicates. Please be patient as your tracking updates.
Yes! We ship worldwide.
Please be aware that we cannot control any customs or import duties applied to your package. These fees vary from country to country, it is a good idea to contact your local customs office before placing an order so you do not receive any unexpected charges.
By law we are required to declare all items at their full retail price. For this reason we cannot alter the total amount of your package to decrease custom fees.
Yes. You can find all sizing information on our sizing page, measurements are also given in each product listing. It is your responsibility to ensure you correctly measure your furry friend and choose the appropriate sizing option when adding the product to your cart. Please double check that the size you have chosen is correct before checkout as we are unable to confirm sizes for each and every order.
We do not recommend the 15mm collar width to be worn by dogs while walking. These collars are very small and delicate in nature and the buckle can potentially pop open periodically. Ideally these collars should only be worn by very small dogs and cats. If your dog is a regular walker, or ventures into public places, you should instead purchase a wider collar or harness. Collar width is at the discretion of the buyer.
All prices are listed as GST inclusive. You will not be charged any additional taxes at checkout.
Care instructions will come with each order so that you can easily maintain the longevity of your items. If you need to know more please get in touch via our contact page.
No. Damage to our products caused by your dog is your responsibility. We will not provide a refund or replacement in these types of scenarios. Ensure you monitor your dog whilst wearing our accessories.
No. At this time we are unable to take custom orders. However if you would like a small alteration to one of our existing designs we may be able to accommodate this for you. These requests can be made via our contact page, selecting the custom request option as the subject.
We are unable to engrave your collar or tag for you. However most pet stores are able to complete this service at your request.
At this time we are not offering wholesale.
Unfortunately we no longer hold model searches due to disrespect we have received in the past. We contact those that we believe would fit our brand and aesthetic. Please do not message us asking if your dog can be a model or if you can have free products or an affiliate code. All of our current models have been chosen due to their on-going support for our business and their willingness to share our brand with their followers. We do appreciate your eagerness to represent our brand.
The best way to catch our eye is to consistently show your love for our brand.