Help & Information

What delivery options do you offer?

AUSTRALIA
Express Shipping (1-3 working days) - $12.95 or FREE for orders over $150.

NEW ZEALAND
Standard Shipping (5-10 working days) - $14.95 or FREE for orders over $150.
Express Shipping (3-7 working days) - $24.95.

REST OF WORLD
Standard Shipping (6-28 working days) - $29.95 or FREE for orders over $150.
Express Shipping (8-15 working days) - $34.95.

*We do our best to meet the above delivery times however these are just estimates and cannot be guaranteed. Please keep in mind holidays where shipping may be delayed. Other delays, such as customs clearance or COVID limitations, are not taken into account with the above estimates and may further delay your package.

Can I track the status of my order?

Yes, once your order has shipped you will receive a confirmation email containing your tracking number. We send all parcels through the Australia Post network and both domestic and international packages can be tracked through there. Alternatively for international customers you can use 17TRACK.

AusPost https://auspost.com.au/mypost/track/#/search
17TRACK https://www.17track.net/en

Will I be charged additional taxes or customs fees?

Customs and import charges are applied to your package once it reaches your country. These fees must be paid before your parcel can be released for delivery. We have no control over these fees and will not reimburse you for these. Contact your local customs office to find out how much you may be required to pay before placing an order with us.

Do you deliver to PO Boxes?

Yes we deliver to PO and GPO Boxes.

Where is my order?

All orders are packed and shipped out within 3 working days, you will receive a shipping confirmation email including your tracking number once your parcel has left our studio. Shipping timeframes can be viewed in our FAQ or within your shipping email. If the allowable time has passed and you still have not received your order, get in contact with us so we can chase up for you.